FAQ & Help

FAQ for Caller-name.it Users

Why can’t I find the caller name to a phoe number?
Information on a certain phone number may be unavailable for a number of reasons. First, the caller name may not be listed in any databases; second, scammers tend to use fake numbers; and third, data coverage is not 100%, thereby limiting caller ID information.

What does flagging a number as “Safe” or “Unsafe” mean?
To streamline the service, we allow users to instantly flag a phone number as safe or unsafe with the click of button. Indicating a number is safe means it is a trusted caller, while an unsafe number would refer to a scammer or other unscrupulous caller.
How do I post a comment anonymously?
To leave a comment without using your real name, check the “I’d rather post as a guest” box near the bottom of the comments interface. Afterward, pick any name and enter your email. We will not display your email, but it is still required. This is to discourage spammers and bots.
How do I remove or edit my comments?
If you posted as a registered Disqus user, click the drop down arrow to delete it, or click “Edit” to change your comment. If you posted as a guest, please contact us to remove your comment. Be sure to include the number and commenter name in your message.

FAQ for Phone Number Owners

How do I update or correct my listing?

Step 1: Click “Edit Listing” in the Phone Number Owner box found on the listing page.
Step 2: Complete the necessary verification steps to confirm you are the true owner of the phone number.
Step 3: Submit a request to change the listing details or switch its status to active or inactive.
My number has been spoofed, and it has inaccurate comments. What can I do?

Step 1: Post a clarification notice explaining the situation in the comments section.
Step 2: Contact us to close down the comments section for your phone number.